Shipping policy
We ship across Canada. Here are the delivery options, costs and estimated timelines to help you plan for your order.
Delivery options
Delivery times are estimates and depend on your location, product availability and supplier fulfilment schedules. Remote-area exceptions may apply.
From order to delivery
Processing your order
Orders are typically processed within 1 to 3 business days after payment confirmation. Processing can vary with stock availability and manufacturer fulfilment schedules.
Following your shipment
Once your order ships, we email the tracking details when they are available.
Remote & rural deliveries
We ship across Canada, including remote and rural areas. Some destinations may need extra transit or scheduling time.
In rare cases, unusually high carrier costs may mean our standard shipping rates cannot apply. We will contact you before shipping to discuss a shipping quote or an alternative delivery address. Any additional charge requires your approval.
If we cannot arrange suitable delivery, or you prefer not to proceed, we will cancel the order and provide a full refund.
Backordered items
If an item is backordered or temporarily unavailable, our team will contact you with an updated estimated delivery timeline.
Need help with a delivery?
Contact us with your order number for help with tracking or delivery arrangements.
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with your order number, a description of the issue, and photos of the product and packaging. See our Refund Policy for the resolution process and return conditions.