Shipping policy

At Care Made, we partner with trusted manufacturers, suppliers, and logistics providers across Canada to deliver mobility and medical equipment safely and on time. Shipping methods, costs, and timelines depend on the product and the option you choose at checkout.

At a glance
  • Free standard shipping on orders over $100, flat $29.99 under $100, anywhere in Canada
  • Orders are processed within 1 to 3 business days
  • Standard delivery 4 to 9 business days; Express 1 to 4 business days on select items
  • Lift chairs and adjustable beds include in-home delivery and assembly, scheduled with you
  • Remote areas may need extra time or cost, and we always confirm any added charge first
  • Tracking is emailed as soon as your order ships

Order Processing

Orders are typically processed within 1 to 3 business days after payment confirmation. Once your order is prepared for shipment, tracking information is provided when available. Processing times may vary slightly depending on product availability and manufacturer fulfillment schedules.

Shipping Locations

Care Made currently ships across Canada. Some remote or extended service areas may require additional delivery time.

Standard Shipping

We keep shipping simple and transparent across Canada:

  • Free standard shipping on all orders over $100 CAD
  • $29.99 flat rate shipping on orders under $100 CAD

Estimated delivery: 4 to 9 business days. Standard shipping is the default option for most items, and timelines may vary depending on your location, product availability, and supplier fulfillment schedules.

Express Shipping

For faster delivery, Express Shipping is available on select items.

Estimated delivery: 1 to 4 business days. Express rates typically range from CA$40 to CA$50, depending on the product and destination.

Large or Specialized Deliveries

Certain products such as hospital beds, lift chairs, and other large medical equipment may require specialized delivery arrangements due to size, weight, or manufacturer requirements. In these cases:

  • Delivery may be coordinated directly with the manufacturer or delivery partner
  • Additional delivery scheduling may be required
  • Customers will be contacted with delivery details when necessary

Where applicable, White Glove delivery or in-home setup services may be available for certain products.

Delivery note: for larger items such as lift chairs and Harmony beds, your order ships to the nearest local terminal. Once it arrives, Harmony's delivery and assembly team will contact you directly to schedule a convenient delivery and setup time.

Remote & Extended Service Areas

Customers in remote or rural areas may experience slightly longer transit times and additional shipping charges. If additional shipping costs apply, we will contact you before processing the shipment.

Product Availability

Delivery estimates depend on inventory availability and supplier fulfillment schedules. If an item is backordered or temporarily unavailable, our team will notify you with an updated estimated delivery timeline.

Tracking Information

When tracking is available, you will receive a shipping confirmation email with tracking details once your order has shipped.

Questions?

Our team is glad to help. Call 888-386-6233 or email info@caremade.ca.