Pacific Blue Cross lists wheelchairs and similar equipment among the items that may need pre-authorization. They ask for the same paperwork as the claim itself: a doctor's note, a written estimate, and sometimes an occupational therapist's assessment for wheelchairs. Request our estimate here.

Your prescription and your itemized paid receipt.

Through your Pacific Blue Cross online member account or their mobile app, or by mail with their health claim form.

• Pacific Blue Cross on pre-authorization
• Standard health claim form, for plans through work (PDF)
• Individual plan health claim form, for plans you bought yourself (PDF)

Canada Life's healthcare claim form has an option for submitting an estimate before you buy. Request the written estimate here and send it in the same way you would a claim.

Their healthcare claim form asks for the patient's name, the date the item was received, an item name or detailed description, the charge for each item, the provider's name, address and telephone number, and any amount paid by a provincial plan. Care Made can provide the item and retailer details. Ask us if the patient name or date received needs to appear in a particular way, and confirm any remaining requirements with Canada Life.

Through My Canada Life at Work or GroupNet if your plan uses them, or by mailing their healthcare claim form.

• Healthcare claim form, for plans through work (PDF)
• All Canada Life member forms

Green Shield's authorization form for durable medical equipment goes in before you purchase. The clinician completes the medical and prescribed-item sections, and Care Made can provide the estimated cost for each item. Request our estimate for the costs.

A doctor's prescription showing the diagnosis and what is prescribed, plus an original itemized paid receipt. Green Shield asks that receipts show your name, address and Green Shield ID number, the provider's name and address, the date and charges, and a detailed description of the equipment. Their claim forms also note that claims must be submitted within 12 months of the date of service, unless your plan documents say otherwise.

Through your Green Shield online account or app, or by mail with their claim form.

• Green Shield claim submission guidelines
• Authorization form for durable medical equipment (PDF)
• Green Shield general claim form (PDF)

Sun Life publishes less equipment detail publicly than the other insurers here, and coverage varies by plan, so the sure route is asking them directly through my Sun Life or by phone. Request the written estimate here and send it with your question.

Your prescription and your itemized paid receipt. Keep the originals even if you submit photos online.

Online through my Sun Life or their app, or by mail with their extended health claim form.

• Sun Life, how to submit a health claim
• Extended health care claim form, for plans through work (PDF)
• Extended health care claim form, for plans you bought yourself (PDF)

For equipment over $500, Manulife recommends sending them a cost estimate to review first. Request it here and we will prepare it.

A doctor's referral stating why you need the equipment, how long you will need it, and the activities it will be used for, plus a receipt showing the patient's name and the date of purchase. If your provincial plan contributed, include its statement. If the item replaces older equipment, tell them how old the old item is and why it is being replaced.

Through Manulife's plan member site or mobile app, or by mail with their claim form.

• Manulife, submitting a group benefits claim
• Extended health care claim form, for plans through work (PDF)

Medavie says approval is required before purchase and asks for two quotes from different providers. Care Made can provide retailer and product details plus an itemized cost breakdown. Your prescriber or another clinician must supply required medical information such as diagnosis, prognosis and expected duration of use. Request our quote here.

Your prescription and your paid itemized receipt. If Medavie is your second insurer, include confirmation of what your first insurer approved.

Through the Medavie Blue Cross member site or app, or by mail.

• Medavie Blue Cross, how to file a medical equipment claim
• Medical equipment pre-authorization form (PDF)
• Member health claim form (PDF)

This section covers Medavie's workplace and personal plans. Veterans Affairs coverage is a government program with its own rules, see the note below.

Call the number on your benefits card and ask four questions.

• Is this exact equipment covered on my plan?
• Does it need approval before I buy?
• Who must complete the prescription, assessment or medical form?
• What retailer details must appear on the estimate and receipt?

Care Made can provide an estimate, an itemized receipt and product or retailer details from the order and manufacturer. We cannot complete clinician sections or promise coverage.

Some workplace and personal extended health plans may reimburse eligible equipment bought online when their coverage and documentation rules are met. Confirm the exact item, approved amount, prescription, pre-authorization and retailer requirements with your insurer before purchasing.

Requirements vary. Your insurer may ask for a prescription, assessment or medical form completed by the clinician it specifies. Care Made can provide a written estimate, an itemized receipt and product or retailer details. Some plans also require approval before you buy.

Yes. We provide a free written estimate with the name you want on it, ready to send to your insurer before you buy, and an itemized paid receipt afterward. Use the request form above, call (888) 386-6233, or email info@caremade.ca. Estimates usually arrive within one business day.