Refund policy

At Care Made, we want you to feel confident in every purchase. We know a return is sometimes necessary, so we keep the process clear, fair, and easy to follow.

30 Day Return Window

Eligible products may be returned within 30 days of confirmed delivery. To qualify for a return, the product must be unused, in new condition, include all original packaging, manuals, and accessories, and be in fully resalable condition. Care Made reserves the right to decline returns that do not meet these requirements.

Eligible Items

Items that may be eligible for return include walkers, rollators, manual wheelchairs, and select mobility accessories. To be eligible, these items must not be assembled, used, modified, or damaged.

Final Sale Items

Due to hygiene regulations, safety standards, and manufacturer policies, the following are final sale unless they arrive damaged, defective, or incorrect: bathroom safety equipment including shower chairs, commodes, and grab bars; lift chairs; adjustable beds; hospital beds; special order or customized equipment; and any product that has been assembled, installed, or used.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number, a description of the issue, and photos of the product and packaging. Once reviewed, our team will arrange a replacement, repair, or other appropriate resolution at no additional cost.

How to Request a Return

To start a return, please email our support team within 30 days of delivery with your order number, the item you would like to return, and the reason for the return. If your return is approved, we will provide detailed return instructions. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival. We recommend using a trackable shipping service, as Care Made is not responsible for returns lost in transit. Original outbound shipping charges are non refundable.

Restocking Fee

Approved returns may be subject to a restocking fee of up to 25 percent of the product price. This fee helps cover inspection, repackaging, and manufacturer processing costs.

Refund Processing

Once your return is received and inspected, any approved refund will be issued to the original payment method. Please allow 5 to 7 business days for the refund to be processed after inspection is completed. You will receive confirmation once your refund has been issued.